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Cancellation and Refund Policy

Wine & Spirit Education Trust (WSET) and Wine Scholar Guild (WSG) course cancellations/refunds 

This policy applies to all courses with in-class, blended learning and/or online delivery models.

Registration for WSET and WSG courses are only refundable up to four weeks prior to the course start date. All refund requests must be made in writing by email to the respective program administrator or manager. 

When issuing a refund, we reserve the right to deduct: 

  • An administration fee of $50.00
  • Unrecoverable payment processing fees incurred with the booking
  • The cost of any WSET or WSG study materials supplied to date

Refunds are not available for cancellations received within four weeks of the course start date.

On occasion, due to unforeseen circumstances, we may need to postpone or reschedule a course or event. If an alternative date or a credit is not acceptable, we will refund payment in full (less the cost of any WSET or WSG study materials supplied).

Where circumstances are beyond our reasonable control or are out of our hands (for example, government restrictions), we reserve the right to postpone and reschedule all or part of any course or event and no refunds will be offered.

IWEG may allow exceptions to the above on a case-by-case basis for medical or family emergency reasons or unique circumstances, subject to documentation proof.

Refunds will not be granted for any course no-shows.

WSET Diploma course cancellations/refunds

This policy applies to all WSET Diploma courses with in-class, blended learning and/or online delivery models.

Registration for WSET Diploma in Wines is only refundable up to four weeks prior to the course start date. All refund requests must be made in writing by email to the Diploma program manager.

When issuing a refund, we reserve the right to deduct:

  • An administration fee of $75.00
  • Unrecoverable payment processing fees incurred with the booking
  • The cost of any WSET study materials supplied to date

Refunds are not available for cancellations received within four weeks of the course start date.

On occasion, due to unforeseen circumstances, we may need to postpone or reschedule a course. If an alternative date or a credit is not acceptable, we will refund payment in full (less the cost of any WSET study materials supplied).

Where circumstances are beyond our reasonable control or are out of our hands (for example, government restrictions), we reserve the right to postpone and reschedule all or part of the course and no refunds will be offered.

IWEG may allow exceptions to the above on a case-by-case basis for medical or family emergency reasons or unique circumstances, subject to documentation proof.

Refunds will not be granted for any course no-shows.

WSET and Wine Scholar Guild course transfers

Enrollment for all or part of WSET and WSG courses are not transferable to another person.

Transfer of an in-class registration to an alternative in-class course date is permissible up to four weeks prior to the course start date – subject to availability.

Bookings specifically for WSET online courses and the Edinburgh Whisky Academy online courses are not transferable and are not refundable.

Transfer requests must be received in writing or by email, and will incur an administration fee of $50.00.

Transferred courses are not eligible for refunds.

WSET Diploma course transfers

Enrollment for all or part of the WSET Diploma in Wines course is not transferable to another person.

Transfer of an in-class registration to an alternative in-class course date is subject to availability and administrative approval.

Registration for WSET Diploma in Wines Online courses are not transferable and are not refundable.

WSET and WSG exams

When you register for a WSET or WSG course, you are booked to take your exam (s) on a specific date which is indicated in your course schedule. You can inquire about exam schedule dates before registration, and you will be provided with the course schedule and you will be reminded upon registration.

As examination dates are fixed to the course you register for, any transfer to an alternative exam date will incur an administration fee of $200.00. Please note that if you do not attend your scheduled exam (no-show), you will be charged a fee of $200.00 to rebook your exam.

Exam date transfer requests must be made in writing by email at least 15 days before the exam date to the respective program administrator or manager and are subject to availability.

You must agree to a new exam date within 12 months from the start of your current course. It is possible that your first choice may not be available if the exam is already full.

Exam date transfer requests made within 15 or less working days of the exam date will incur the administration fee plus the cost of the unused exam paper.

After 12 months from the start of your current course, if you still need to sit the exam, you will be charged an exam re-sit fee which varies depending on the course, as well as the $150 administration fee.

The only exception to this policy is in case of a valid and verified personal, medical or family emergency, subject to approval from WSET and WSG.

WSET Diploma exams

When you register for a WSET Diploma in Wines course you are booked to take your unit exams on specific dates which are indicated in your course schedule. You can inquire about exam schedule dates before registration, and you will be provided with the course schedule and reminded of dates once registered.

Transfers to an alternative exam date must be made in writing by email to the Diploma program manager, are subject to availability and may incur respective exam registration fees if requested after exam registration deadlines. Costs for unit exams vary and depend on exam unit in question, currency exchange, WSET costs, and IWEG administrative costs. Please note that if you do not attend your scheduled exam (no-show), you will be subject to exam re-registration fee costs. The only exception to this policy is in case of a valid and verified personal, medical, or family emergency, subject to approval from WSET.

IWEG masterclasses, events and webinars

All masterclasses, events and/or webinars must be paid for in advance. Your booking is not secured until payment is received.

For cancellations received more than four weeks prior to the masterclass, event and/or webinar date, you can choose to receive a refund, send a substitute, transfer to another masterclass, event and/or webinar or receive a credit against any of our future masterclasses, events and/or webinars.

For cancellations received between two weeks to four weeks prior to the masterclass, event and/or webinar date, you can choose to send a substitute, transfer to another masterclass, event and/or webinar date or receive a credit against any of our future masterclasses, events and/or webinars. Refunds will not be provided.

For cancellations received between two weeks prior and up to the day of the masterclass, event and/or webinar date, you can choose to send a substitute. Refunds, credits or transfers will not be provided.

When issuing refunds, we reserve the right to deduct unrecoverable payment processing fees incurred with the booking.

In the event of no-shows, refunds, credits or transfers will not be provided.